Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace)

Repairmen Unplugged | Originally broadcast January 9, 2015

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50 Comments

  1. jini MURRAY on July 25, 2020 at 11:55 am

    Thank you for this investigation!!! Very helpful

  2. Fernando Martins on July 25, 2020 at 11:56 am

    The customer should stop buying trendy stuff with electronics and wifi connection, stick like i did with analog washing machine for 35 years and a car 🚘 without messy electronics that clocks ⏰ up 1/2 million miles! You want comfort? Flashy lifestyle? Keep doing overtime at work for that while I’m on the beach… Mojito included

  3. Clinton Cann on July 25, 2020 at 12:02 pm

    having studdied electrical i’d say the lifespan of modern appliances is 2 – 3 years.

  4. Mathew Gonzalez on July 25, 2020 at 12:09 pm

    This is true capitalism is so important and we need better monopoly laws

  5. Alexis Russell on July 25, 2020 at 12:09 pm

    RIP man’s washer

  6. neil taculod on July 25, 2020 at 12:11 pm

    oh my,,, i just bought samsung refrigerator, tell us which brand is really reliable please

  7. Rodney Koch on July 25, 2020 at 12:13 pm

    SAVE $$$. The bearings went out on the Condenser Fan Motor (SM4096) 2 times on my Kenmore Fridge. A simple repair; I did the work myself. The FIRST time the fridge was about 2 years old at and cost ~ $50 USD for the new fan motor. ~ 2 years later the bearings went out again… the fan assembly cost is now approaching $100 USD. THIS MOTOR IS DESIGNED TO FAIL; It uses brass bushing type bearings, NOT ball or roller bearings. The second time the fan failed I replaced it with Amazon product/B009OWRMZ6, a 120mm x 38mm High Speed Exhaust Fan I purchased $15. This model is no longer available, albeit there are other options. These are commonly used for Cooling & Ventilation of DIY projects and server racks. It required minimal modification to the fridge (some sheet metal from a 2lb coffee can) to accommodate the $15 fan. The $15 fan uses Dual-ball bearings which have a lifespan of 67,000 hours. That’s 7 YEARS, 7 months, and 22 days !!! The $15 fan is quiet, but not quite as quiet as the OEM replacement fan would be… But considerably more quite than an OEM fan with bad bearings which sounded like a off balanced washing machine. The $15 fan sounds like a mini turbo prop starting up and then goes quiet.

  8. Moe pow on July 25, 2020 at 12:13 pm

    It’s hard even for the person that is able to fix appliances due to the cost of the elec. board…if I can narrow down the component that’s bad I can fix the board but that’s not often. And most can’t do this.
    It’s no different for comercial appliances as well and they cost even more. I just had a sandwich unit caster wheel strip out, to fix could have run into the hundreds, just a wheel! I found a way to fix it for about $60. I use to repair aircraft so I can fix almost anything, but these bad appliances are tasking even my abilities!!! What in the world is the future going to look like?

  9. Baahby Joe on July 25, 2020 at 12:14 pm

    This video is hilarious. Every industry has service bulletins and they are not recalls. Every industry is like this right now. It’s not exclusive to appliances. Boomers are funny. Life isn’t like it used to be.

  10. Liam Welsh on July 25, 2020 at 12:15 pm

    Bought a fridgeidair stove, fridge, microwave, and dishwasher about 5 years ago. The dishwasher lasted 2 years and we’ve been washing by hand ever since. One of the fridge shelves always falls down and both the crispers are cracked in multiple places cause the plastic is so cheap.

  11. calbastian on July 25, 2020 at 12:16 pm

    I’m in the market for a dishwasher. Hit me up with recommendations on the good ones, thanks.

  12. Lori Dicks-Head on July 25, 2020 at 12:18 pm

    My grandmother always told me, don’t buy appliances with all the bells and whistles, because bells and whistles cost a lot to repair. I bought the most basic appliances and I have been extremely lucky.

  13. Robert Williams on July 25, 2020 at 12:20 pm

    Samurai appliance site has saved my butt many times.

  14. Martin Halley on July 25, 2020 at 12:20 pm

    Dreadful camerawork, irritating voice-over, long-winded introduction. If this it typical of American consumer television, I am glad I live in Europe.

  15. Michael Young on July 25, 2020 at 12:20 pm

    Samsung does not have a quality control department. They test all their products on the public first. A repair man for my tv and fridge told me that.

  16. Joe Cole on July 25, 2020 at 12:22 pm

    Samsung new refrigerator, knocks, grinds, & whizzes.
    If I wanted a noise maker I would have bought one.
    $1,3 00 noise maker.

  17. Dean Duggan on July 25, 2020 at 12:22 pm

    Go back to the old ones better

  18. Paul S on July 25, 2020 at 12:22 pm

    My secret keep the freezer at a lower temp setting Mine is at 2 out of 5 the highest, to stop the Ice Build up

  19. Stan M on July 25, 2020 at 12:22 pm

    I bought my Kenmore fridge from sears 30 yrs ago still looks and works like new. Only issue I had was ice maker started leaking a year ago I fixed it myself. Don’t know what I’m going to do when it finally breaks. Maybe ill just buy a yeti.

  20. Mikequfv on July 25, 2020 at 12:24 pm

    Same with modern cars, they are built to break

  21. Ryan Romero on July 25, 2020 at 12:25 pm

    That Home Depot guy sounds like he’s smoked 10 packs a day for 20 years

  22. Orion Stambaugh on July 25, 2020 at 12:25 pm

    Take a drink Jesus

  23. Marie Hartley on July 25, 2020 at 12:25 pm

    Lol you crazy people buying fridges with tablets built into the doors. I don’t even wanna know how expensive those would be to replace….

  24. Spencer Bergquist on July 25, 2020 at 12:25 pm

    Still running my GE electric clothes dryer. 43 yrs old. Why get rid of it?

  25. Fluffymiyster on July 25, 2020 at 12:26 pm

    Uuughh, I HATE when people are made to act, just do the damn episode without the damn acting, please 😖 It doesn’t make the show more interesting whatsoever. It’s cringey as hell, especially the chick asking about Tom Harrington (in a "I want to speak to the manager" voice, no less). Stroking the ego much, Tom?

  26. EC Clarke on July 25, 2020 at 12:26 pm

    I was hoping to learn what appliance or brands are trust worthy. Any insights to support this?

  27. R G on July 25, 2020 at 12:27 pm

    New appliances are all trash.

  28. C: DOS on July 25, 2020 at 12:27 pm

    I have a 14 year old lawnmower that runs perfect, is quiet, and is comfortable to use. I used a 2016 Honda Self-Propel mower to help someone cut their grass and the handlebars were uncomfortable as hell, the mower didn’t feel like quality, and to top it off, the mower had a terrible rod knock. Seriously, what happened to quality products?

  29. Tibor Vari on July 25, 2020 at 12:29 pm

    My mom has a German made mixer from 1980, she still uses it as of 2020, no repairs, works like new

  30. GoldHayes on July 25, 2020 at 12:30 pm

    I can almost guarantee she told them she was on an interview with national television about her fridge issues and they would not look good if they don’t cover the repair 😂

  31. Stoneduck449 on July 25, 2020 at 12:30 pm

    So lesson learned, dont have any appliances. Live in a cave….kool!!

  32. Peace & Love on July 25, 2020 at 12:32 pm

    They do this to keep the world economy going … if everything lasted 30 years the way the older car used to last then everyone would be out of a job and then they would be chaos in the world …. but I do not agree with this system .. that’s why we have to find another way to live .. I have a dryer and a microwave stop working because of a plastic looking fuse … that was 7 and 5 years ago I jumped it and no problem .. still working.. I wonder how many appliances ended in the garbage because of this… oh and my home is still standing..

  33. Diddo on July 25, 2020 at 12:33 pm

    Samsung washers and dryers are also garbage I will never buy any Samsung appliances

  34. Therese Ward on July 25, 2020 at 12:34 pm

    My appliances are 25 years old and still work great. Now I’m glad I’m conservative and will keep them until they stop working completely.

  35. Abdul Hamid Suip on July 25, 2020 at 12:34 pm

    I got a fridge for the past 20yrs and is doing well. No complain .

  36. Ale J on July 25, 2020 at 12:35 pm

    Love these shows. Shows me how far behind countries are compared to us in Australia. A few things I noticed in this and I hope they have changed over there since this was made.

    1. 12 month warranty, really most things here come with 24 months and any device or electronic that can be purchased on credit (biggest item, cell phone on 24 month contracts) must by law come with a warranty to the length of the contract.

    2. The government needs to add better laws to protect consumers and have a governing body to enforce those laws. In Australia, we already have this with the ACCC (Australian Consumer & Competition Commission) and all states (provinces) have there own governing body called fair trade.

    3. I have used Samsung products for years now and always regretted buying them after the first year but not once in the 5 years have I paid for repairs. I use the consumer law and one thing with Australian consumer law is “your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties provided by a business or manufacturer”. When I get asked do I wish pay for extra warranty, I say no, it is a scam and I am protected under consumer law and expect my fridge to last a minimum of 10 years

  37. Jim Becker on July 25, 2020 at 12:36 pm

    Same applies to the automobile industry. Luxury cars are among the worst. Designed
    to fail shortly after the warranty period expires.

  38. Michael Fischbacher on July 25, 2020 at 12:37 pm

    People should look up "The Lightbulb Conspiracy"

  39. Logan Perry on July 25, 2020 at 12:37 pm

    Buy Fisher & Paykel

  40. Rizwan Dar on July 25, 2020 at 12:38 pm

    I think buying a simpler machine (with less complex mechanisms) is a much better option. Like a washing machine with minimal electronics and rather just manual dials. Same with a stove/over/ranges – with no electronics – Just a simple turn on and off. The less the electronics the better. But though difficult to find in this market place.

  41. Racso T. on July 25, 2020 at 12:44 pm

    “Don’t be fooled by the glitz.” These words will continue to sound true for years to come as more and more companies continue to target people who have excess income and who value appearance more than reliability. In other words, rich show-offs will continue to be targeted by astute companies.

  42. Uisce Beatha on July 25, 2020 at 12:46 pm

    Samsung is very much aware of the issue. Are non us resident eligible to join the class action?

  43. Trev Logie on July 25, 2020 at 12:47 pm

    The extended service contracts is another revenue stream for the manufacturers. My niece seems to have an engineer fixing their washing machine every few months. My cooker packed up after 5 years…cheaper to replace than repair.

  44. tony pointer on July 25, 2020 at 12:49 pm

    I got dishwashers from them broke in 1 year fixed and broke again. Bought new unit

  45. Benoit Vanhees on July 25, 2020 at 12:52 pm

    I’ve got a Liebherr for more than 7 years, and until now, no problems at all with it. My electricity consumption dropped after I got rid of my 13 year old Philips. Still, I don’t understand why the interior is made of such cheap plastic trays etc. Compare that with the solid 1950’s Kelvinators, General Electrics etc. Now THAT was solid stuff.

  46. Genaro Garcia on July 25, 2020 at 12:52 pm

    Own that fridge it’s sitting in backyard, "repaired" three times.

  47. TruckStopTV on July 25, 2020 at 12:52 pm

    The lack of competition is true about most nowadays. The few big control the quality of the market…

  48. Victor on July 25, 2020 at 12:54 pm

    My whirlpool fridge door came off the hinges 1 year and 8 months into owning it. =(

  49. chavis227 on July 25, 2020 at 12:54 pm

    I have the Samsung refrigerator that keeps icing up… And the Maytag washers I have been through two washers in 5 yrs.

  50. daveyio87 on July 25, 2020 at 12:54 pm

    My LG fridge took a crap a few weeks ago it made it to 4-5 years, I’m a Master Automotive Mechanic and naturally cars have more electronics on them than anything so i took a look at it, the compressor just died, did some research found out that it was a very common issue and there was a class action lawsuit that was dismissed. I went online bought the compressor and fixed it myself. Its not a do it your self repair but I’ve have learned the skills over the years and had the tools to do it. What i’m trying to get to is its planned obsolescence, no manufacture cares any more except to line their pockets. Going back to the automotive world the stuff i see on a daily basis is just uncalled for. They build stuff and hope it lasts for the warranty to expire before it breaks, then aftermarket warranties are a bunch of scams they do what ever it takes to not cover the cost of a repair. Talk about polluting the planet and a waste of resources all for corporate GREED.

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